![]() How the Steam Refund Policy Works for Other Purchases Therefore, it's important to give as much detail as possible why you want a refund. Steam will manually review your request and decide, though it's under no obligation to give you a refund. ![]() You can still request a refund even if your purchase doesn't pass the two eligibility rules. You must have played the game for less than two hours. You must request the refund within 14 days of purchase, or within 14 days of the game's release if it was a pre-order. Steam has a refund policy, which it follows to determine whether you are eligible to get your money back: You can also refund games that someone has gifted to you, with the money returned to the original purchaser. You can refund most games that you purchase directly through Steam. ![]() We're going to show you the process, along with detailing the Steam refund policy. Whatever the reason, it's really easy to refund a game on Steam. Have you bought a game on Steam and realized it isn't your cup of tea? That your system can't run it smoothly? Or found that it's gone on sale the next day?
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